Study about Analysis of Current Case for Oriental Medical Disputes:

With a Focus on the Oriental Medical Injury Relief Data from Korea Consumer Agency

Article information

J Korean Med. 2015;36(3):111-125

doi : https://doi.org/10.13048/jkm.15024

Ho-yeol Cha ¹^,², A-ram Jeong ¹, Ki-bong Kim ¹^,², Jin-hong Cheon ¹^,²^,

¹Department of Pediatrics of Korean Medicine, Pusan National University Hospital

²Pusan National University School of Korean Medicine

Correspondence to: 천진홍(Jin-hong Cheon), 경남 양산시 물금읍 금오로 20 부산대학교 한의학전문대학원, Tel: +82-55-360-5942, Fax: +82-55-360-5942, E-mail: cheonjh@pusan.ac.kr

Received 2015 August 14; Revised 2015 September 25; Accepted 2015 September 30.

Abstract

Objectives:

The purpose of this study was to analyze the current cases of oriental medical injury relief data from Korea Consumer Agency (KCA), and to report the current change of oriental medical disputes pattern.

Methods:

Oriental medical injury relief cases processed by KCA from January 2010 to February 2015 were collected and analyzed.

Results:

149 Oriental medical injury relief cases from KCA were analyzed for the study. The highest number that had been relieved was 43 in 2014. In monthly status, 18 case in September was The highest. According to the record, the bigger city had the bigger amount of relief cases which was 53(Seoul), 43(Gyeng-gi), 11(Busan) and so on. In age categories, 30s had the highest number of injury relief cases. The injury relief cases of package program had been rapidly increasing since 2013. Cancellation was the dominant claims cause of package program and consumer required the refund of prepayment. Breast augmentation was the majority treatment type of injury relief cases of package program. Average prepayment of package program was ₩3,166,085.

Conclusions:

This study finded that the major cause of oriental medical dispute was changed from side effect of clinical treatment to patient’s satisfaction of medical service.

Keywords: Oriental medical dispute; Korea Consumer Agency(KCA); Status of Oriental medical dispute; Prevention of Oriental medical dispute; Injury relief

Fig. 1.

Annual Status of Oriental Medical Injury Relief Cases in KCA

Fig. 2.

Monthly Status of Oriental Medical Injury Relief Cases in KCA

Table 1.

Status of Oriental Medical Injury Relief Cases in KCA According to Area Categories

Table 2.

Status of Oriental Medical Injury Relief Cases in KCA According to Age Categories and Treatment Type

Table 3.

Annual Status Oriental Medical Injury Relief Cases in KCA According to Treatment Method

Table 4.

Process Result According to Treatment Method and Reason of Oriental Medical Injury Relief Cases

Table 5.

Treatment Type of Program and Average Prepayment

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