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JKM > Volume 36(3); 2015 > Article
Cha, Jeong, Kim, and Cheon: Study about Analysis of Current Case for Oriental Medical Disputes

Abstract

Objectives:

The purpose of this study was to analyze the current cases of oriental medical injury relief data from Korea Consumer Agency (KCA), and to report the current change of oriental medical disputes pattern.

Methods:

Oriental medical injury relief cases processed by KCA from January 2010 to February 2015 were collected and analyzed.

Results:

149 Oriental medical injury relief cases from KCA were analyzed for the study. The highest number that had been relieved was 43 in 2014. In monthly status, 18 case in September was The highest. According to the record, the bigger city had the bigger amount of relief cases which was 53(Seoul), 43(Gyeng-gi), 11(Busan) and so on. In age categories, 30s had the highest number of injury relief cases. The injury relief cases of package program had been rapidly increasing since 2013. Cancellation was the dominant claims cause of package program and consumer required the refund of prepayment. Breast augmentation was the majority treatment type of injury relief cases of package program. Average prepayment of package program was ₩3,166,085.

Conclusions:

This study finded that the major cause of oriental medical dispute was changed from side effect of clinical treatment to patient’s satisfaction of medical service.

Fig. 1.
Annual Status of Oriental Medical Injury Relief Cases in KCA
jkm-36-3-111f1.tif
Fig. 2.
Monthly Status of Oriental Medical Injury Relief Cases in KCA
jkm-36-3-111f2.tif
Table 1.
Status of Oriental Medical Injury Relief Cases in KCA According to Area Categories
capital area Gyeongsang Jeolla Chungcheong Gang won Jeju
Seoul Gyeonggi Incheon Gyeong buk Gyeong nam Busan Daegu Ulsan Jeon buk Jeon nam Gwangju Chungbuk Chung nam Daejeon total
53 (35.6) 43 (28.9) 9 (6.0) 2 (1.3) 3 (2.0) 11 (7.4) 7 (4.7) 3 (2.0) 2 (1.3) 1 (0.7) 4 (2.7) 1 (0.7) 8 (5.4) 0 (0) 1 (0.7%) 1 (0.7%) 149
105(70.5%) 26(17.4%) 7(4.7%) 9(6.0%)
Table 2.
Status of Oriental Medical Injury Relief Cases in KCA According to Age Categories and Treatment Type
Age Categories Under 10 10 – 19 20 – 29 30 – 39 40 – 49 50 – 59 60 – 69 70 – 79 More than 80 Total
Package Program 1 1 17 15 11 3 1 1 - 50
Acupuncture - - 2 4 8 13 3 2 2 34
Herbal - 3 1 12 1 3 1 1 - 22
Misdiagnosis - - 1 4 - 5 - 2 - 12
Total Care - - 2 1 - 4 3 1 - 11
Chuna - - - 2 2 1 1 - - 6
Ointment 2 2 - 1 - - - - - 5
Admission - - - - - - 1 2 - 3
Moxibustion - - - - 1 1 - - - 2
Hot Pack - - - - - 2 - - - 2
Etc - - 2 - - - - - - 2
Total 3 (2.0%) 6 (4.0%) 25 (16.8%) 39 (26.2%) 23 (15.4%) 32 (21.5%) 10 (6.7%) 9 (6.0%) 2 (1.3%) 149
Table 3.
Annual Status Oriental Medical Injury Relief Cases in KCA According to Treatment Method
Annual status 2010 jkm-36-3-111i1.tif 2011 jkm-36-3-111i2.tif 2012 jkm-36-3-111i3.tif 2013 jkm-36-3-111i4.tif 2014 jkm-36-3-111i5.tif 2015 jkm-36-3-111i6.tif Total
Package Program 3 4 2 11 27 3 50
Acupuncture 7 12 5 4 6 - 34
Herbal 2 4 5 3 6 2 22
Misdiagnosis 4 3 3 - 2 - 12
Total Care - 3 5 3 - - 11
Chuna 1 3 - - 2 - 6
Ointment 2 2 1 - - - 5
Admission 1 1 - 1 - - 3
Moxibustion - 2 - - - - 2
Hot Pack - 2 - - - - 2
Etc - - - 2 - - 2
Total 20 36 21 24 43 5 149
Table 4.
Process Result According to Treatment Method and Reason of Oriental Medical Injury Relief Cases
Rrequest mediation Compensation Refund linfonnation offering Withdrawal Advisement In progress Impossibility Total
Program 17 5 23 1 1 2 1 - 50
  Cancellation 4 1 20 1 - - - - 26
  Unsatisfaction 12 4 3 - 1 2 - - 22
  Exacerbation 1 - - - - - 1 - 2
Acupuncture 13 11 - 7 3 - - - 34
  Inflammation 7 4 - 5 1 - - - 17
  Etc 2 3 - - 1 - - - 6
  nerve injury 2 2 - 1 1 - - - 6
  Exacerbation 1 1 - 1 - - - - 3
  Unsatisfaction - 1 - - - - - - 1
  Pigmentation 1 - - - - - - - 1
Herbal 4 6 7 5 - - - - 22
  Hebal side effect 1 2 3 2 - - - - 8
  Toxic Hepatitis 2 3 I 1 - - - - 7
  Exacerbation 1 1 3 1 - - - - 6
  Unsatisfaction - - - 1 - - - - 1
Misdiagnosis 1 5 1 2 1 1 - 1 12
  Delayed Diagnosis 1 5 1 2 1 1 - 1 12
Total Care 3 4 1 1 1 1 - - 11
  Unsatisfaction 2 2 1 - - 1 - - 6
  Exacerbation 1 2 - 1 1 - - - 5
Chuna 1 2 - 3 - - - - 6
  Disk herniation 1 2 - 2 - - - - 5
  Exacerbation - - - 1 - - - - 1
Ointment - 1 - 4 - - - - 5
  Pigmentation - - - 2 - - - - 2
  Inflammation - - - 2 - - - - 2
  Exacerbation - 1 - - - - - - 1
Admission 2 1 - - - - - - 3
  Exacerbation 2 - - - - - - - 2
  Etc - 1 - - - - - - 1
Moxibustion 1 1 - - - - - - 2
  Burn 1 1 - - - - - - 2
Hoi pack 1 - - 1 - - - - 2
  Bum 1 - - 1 - - - - 2
Etc - - 1 1 - - - - 2
  Etc - - - 1 - - - - 1
  Cancellation - - 1 - - - - - 1
    Total 43 36 33 25 6 4 1 1 149
Table 5.
Treatment Type of Program and Average Prepayment
Type of program Prepayment
Breast Augmentation 19 3,367,647
Facial lifting 7 1,471,429
Obesity program 3 1,490,000
Skin regeneration 3 3,945,000
Hair loss treatment 3 2,049,633
Corrective pelvic 2 1,059,000
Chuna 2 2,161,500
Anticancer 1 3,500,000
Genu varum 1 1,000,000
Tic disorder 1 10,800,000
Mental counseling 1 19,500,000
Detoxification 1 1,640,000
Beauty treatment 1 2,300,000
Torticollis treatment 1 8,000,000
Growth treatment 1 2,600,000
Qi treatment 1 2,000,000
Temporomandibular 1 1,800,000
Sputum accumulation 1 -
50 3,166,085

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